An Excellent Customer Experience is What Makes the Difference

11/29/2021 (Permalink)

If you listed all the restoration companies in the northern Virginia area you would see many similarities. They all have a crew, vehicles, equipment, and technology, but what sets our team at SERVPRO of Dale City/Lake Ridge and SERVPRO of Woodbridge/Lorton apart from the others is our business philosophy.  We do not strive to be the biggest restoration company in the area, but we do want to be the best by offering excellent customer service and an excellent customer experience.

Our team understands that when a customer calls our office, their home or business is in trouble. Once we begin a project, we want all our customers to feel confident in our services and team. 

Here are a few of the comments we have received on our Certificate of Satisfaction:  Job Completion reviews:

• Great Service Overall. I really appreciate the quick response (same day) and complete explanation of the process.  I will definitely recommend service to friends.  – Octavia
• Great Job and the whole team was very professional. Thank you! – Christa
• Ben & John were amazing! I would trust them to do work in my home anytime! – Hope
• John and Sean work well as a team and provided services that exceeds my expectations. – Matthew
• Mike and crew were wonderful – knowing his job and great at communicating what needed to be done. Felt comfortable having them in my house. – Leslie

No matter how big or small the job is, our team members will arrive on-time with confidence and explain the entire process to our customers and answer any questions they may have to ease the stress that was caused by fire, water, or mold. SERVPRO understands your time is valuable and every second matters when it comes to restoration. 

To see the SERVPRO of Dale City/Lake Ridge and SERVPRO of Woodbridge/Lorton difference, call us at 703-583-8484.  We’re always here to help!