What should be expected when you contact us?

3/19/2020 (Permalink)

What should be expected when you contact us?

First and foremost, expect our 24-hour availability! Whether you are calling day or night, weekday or weekends, and even during the holidays, you can always expect to speak with a real person about the emergency you are experiencing. SERVPRO of Dale City/Lake Ridge and SERVPRO of Woodbridge/Lorton is the top choice for many insurance agencies in the Prince William County and surrounding areas. 

Here is what you can expect during the first several hours after contacting SERVPRO of Dale City/Lake Ridge and SERVPRO of Woodbridge/Lorton: 

Quick Response - When a building has been damaged, the response time is an important factor in how time-consuming and how costly restoration will be. SERVPRO is always open, so you can expect to hear back within an hour (most of the time just a few minutes) after you have contacted our amazing office staff about the emergency. Once you have provided the team member with the necessary information, we will begin preparing to address the needs of your building, home or client.

Arrive Time - Our technicians can be on-site to begin the restoration process within four hours. This fast response can make the difference if your home or commercial business has suffered a great deal of damage. Beginning the process more quickly will result in less damage overall which can end up costing the insurance agency less money.

Inspection/Verbal Briefing - Once the damage restoration specialists have arrived, they can inspect the home to determine the extent of the damage and decide on the best course of action moving forward. Our team has the ability to let you know if the emergency is claim worthy or not as well. They will provide a verbal briefing so that you are aware of what will happen next. Our team's quick 24-hour response will allow us to begin mitigation as soon as possible to prevent any further damage before we begin work on necessary repairs.